At Fash 21 Perfumes

Refund and Return Policy

Your Satisfaction Matters: Explore Our Hassle-Free Refund and Return Policy

At Fash 21 Perfumes, we value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we offer a Refund and Return Policy to ensure a hassle-free shopping experience. Please read this policy carefully before making a purchase.

Refund Eligibility:
  1. You may be eligible for a refund if you have purchased a product directly from our website (
  2. To qualify for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
Return Process:
  1. If you wish to return a product, you must contact our Customer Support team within 7 days of receiving the order.
  2. Our Customer Support team will provide you with instructions on how to return the product, including the return address and any necessary forms.
  3. Please securely package the product to prevent damage during transit and include a copy of the original order receipt.
Return Shipping:
  1. You are responsible for the return shipping costs unless the product is damaged or defective.
  2. We recommend using a tractable shipping service to ensure that we receive your return.
Refund Processing:
  1. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  2. If your refund is approved, it will be processed within 3 business days, and a credit will automatically be applied to your original method of payment.
  3. Please note that it may take additional time for your bank or credit card Company to process the refund.
Non-Refundable Items:
  1. Some products may not be eligible for a refund, such as personalized or customized items, gift cards, or downloadable digital products.
Damaged or Defective Products:
  1. If you receive a damaged or defective product, please contact our Customer Support team immediately.
  2. We may request photos or additional information to assess the issue before authorizing a return or refund.
  3. If the damage or defect is verified, we will provide instructions for returning the product, and a replacement or refund will be issued.
Cancellation Policy:
  1. You may cancel your order before it is shipped. Please contact our Customer Support team as soon as possible to request a cancellation.
  2. If your order has already been shipped, you may follow the standard return process as outlined in this policy.
Contact Us:

If you have any questions or concerns about our Refund and Return Policy, please contact our Customer Support team at:


Phone: +971585902277

Address: Dubai, United Arab Emirates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We recommend reviewing this page periodically for the most current version. By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.

Refund and Return Policy – Fash 21 Perfumes

Last Updated: 19/07/2023